What flavor are your cookies?
Our cookies are sugar cookies made with real butter.
What are the ingredients in your cookies?
The ingredients in the cookies are butter, eggs, sugar, vanilla, baking powder, flour. The icing contains confectioners sugar, meringue powder and water. No preservatives at all and 100% nut free. There is food coloring in the icing so if there is any food coloring allergies please call the bakery at 718-966-CUTE (2883) to discuss. We have too many kinds to list.
Do your cookies contain any type of nuts?
Our bakery is a 100% nut free facility. We are a family-friendly company and we know how important nut allergies are. All of our ingredients are nut free. We only bake cookies in our bakery, so there is no risk of cross contamination from any other ingredients. If you have any questions or concerns please feel free to call or email us at 718-966-CUTE (2883) or firstname.lastname@example.org. Please let us know if you have any allergies to food colorings.
Do you have gluten free cookies?
Sorry, but at this time we do not have a gluten free recipe.
Is your bakery licensed and insured?
Yes, Cutest Cookies is fully insured. We are licensed and inspected by the New York City Health Department.
Do you have a store front?
Yes we operate a store front bakery at our main location in Staten Island, NY.
What makes your cookies so special?
All of our cookies are freshly baked and decorated to your specifications. We start the process of baking and decorating your order a few days prior to shipping or being picked up. We do not stock any cookies. We use real butter in our recipe so our cookies taste real yummy. We use all quality, basic ingredients in our nut free bakery. All cookies are made in our bakery in Staten Island, New York. Each cookie is hand rolled, baked and hand decorated by one of our cookie artists. We take our time to make sure each cookie looks and tastes great.
How long do your cookies remain fresh?
Our cookies stay fresh and tasty for about one month as long as they stay in the cellophane bags or an air tight container. There are no preservatives in our cookies.
How are the cookies packaged?
All of the cookies are individually wrapped in a clear cellophane bag and tied with matching curling ribbon.
Do you have samples?
Yes, we can send you a taste sample free of charge within 5-7 business days. It will be a random cookie that was freshly made. You can also request a custom sample made in the shape, design and colors that you want for $10.00 including shipping. For a custom sample please email email@example.com. You will receive a response the same day.
What is the minimum amount of cookies that can be ordered?
The minimum amount of cookies is one dozen. The cookies can be ordered in increments of 12, 24 and 36 for shipped orders. If you pick up your order they can be ordered in any amount over one dozen. If you need to order 5 dozen cookies that need to be shipped then you would place your order for 3 dozens and then 2 dozens.
How far in advance should I place my order?
Orders can be placed months in advance to a few days before the event. Please remember to add a few extra days if you are having your order shipped. Even though your cookies are not made until 1-2 days before you need them, please place your order early to guarantee the date of pick up/shipping that you want. Some weeks are busier than others especially in May and December. We encourage a two week lead time for all orders. Please call us directly at 718-966-CUTE (2883) for any last minute orders and we’ll be happy to help you if time allows. We don’t like to turn down any orders unless it’s physically impossible to get your order completed in time.
How are your cookies shipped?
After the cookies are individually wrapped they are packed carefully in a box cushioned with plenty of bubble wrap. We take extra care in wrapping and packaging of your cookies. We always include some extra cookies in the rare occasion that any cookies arrive broken. Some cookie shapes are too fragile and we will not ship them. Regrettably, we cannot offer a refund if 1-2 cookies are broken but if your order arrives completely crumbled please call us immediately at 718-966-CUTE (2883) and we will work with you to fix the problem as best we can. We want you to be happy. We cannot be responsible for UPS delays due to inclement weather, acts of God or any other issue beyond our control. If you live locally you can pick up your order at the main bakery.
How do I place an order?
For cookies being shipped out of the local area, the orders can be placed directly on the website. For cookies being picked up locally at our bakery in Staten Island, the orders can also be placed on the website but we prefer if you call the order in directly to the bakery at 718-966-CUTE (2883). This way our decorator can speak to you about the design of your cookies. A 50% deposit is required at the time of ordering and then the balance can be paid at the time of pick up.
Can I cancel my order?
Yes, as long as your order has not been made yet. Orders must be cancelled at least 5 days before shipping to receive a full refund.
Do you have stock cookies?
We do sell select individual cookies at out Staten Island bakery. We do not stock any other cookies. All of our cookie orders are baked fresh to order. You choose the shape, colors, design, optional personalization and we will create the cutest cookie for you.
Do you make custom cookies?
Absolutely! If you do not see what you are looking for on our website, please call us718-966-CUTE (2883) or email us at firstname.lastname@example.org and we’ll be happy to discuss your ideas.
Can you put my photograph or logo on a cookie?
Yes, we can. You can order them directly on our website in the Characters, Logos and Photos category. You will need to email the photo or logo to email@example.com. Bright, light colored photos come out the best. Stay away from unclear, blurry and dark photos. Jpeg files work the best. If you have any questions please call us at the bakery directly at 718-966-CUTE (2883)
Can you service wholesale and corporate accounts?
Yes, we can. Please send an email to firstname.lastname@example.org and you will receive a response within the same day.
What is the difference between an individual cookie and a cookie gift box?
Individual cookies are great for party favors. They are sold by the dozen. Cookie gift boxes are sold individually with 6, 12 or 18 cookies in each gift box. They are great for birthday gifts, to welcome a new baby, to congratulate a new wed or engaged couple, holiday, teacher and thank you gifts. The cookies are individually wrapped, put in a gift box and then tied with a matching bow. A card can also be included.